AI-native patient navigation

No patient
navigates alone.

Haiven builds Hailey, an AI companion who walks every patient through what happens next, answers their questions in plain language, and knows exactly when to loop in a nurse instead of guessing.

Talk to us See how it works

Currently live with GI screening programs. Built for the next care journey after that.

Procedure & appointment no-show rate
The number every referral loop ultimately gets measured on.
No-schedule rate
Referrals that stall before a procedure ever gets booked.
Inadequate-preparation rate
Patients arriving unprepared, and procedures postponed as a result.
The journey we support

Every handoff in the referral loop, covered

Most no-shows aren't a single missed call. They're a slow leak across eight handoffs between a positive screening result and a completed procedure. Hailey is present at each one.

  1. FIT test comes back positive
    The patient is notified and the referral clock starts.
  2. Referred to GI
    Hailey confirms the referral landed and the patient knows what happens next.
  3. GI consult
    Appointment reminders and logistics, handled without a phone tree.
  4. Colonoscopy scheduled
    Coordinator confirms attendance and a designated driver - the point where most no-shows begin their slide.
    Highest no-show risk
  5. Prep protocol
    Medication adjustments, clear liquids, bowel prep, and the liquid cutoff - timed automatically to the procedure date, texted plainly, no portal login required.
  6. Procedure day
    Driver and arrival confirmed the morning of, not assumed the week before.
  7. Follow-up on results
    Results, next steps, and re-testing cadence - shorter for elevated-risk patients - closed out with the patient, not left in an inbox.
Who uses what

Hailey proposes. Your team decides.

Two very different jobs, two very different surfaces - never one interface stretched to fit both.

Navigators & coordinators

A console built for a full caseload

Hailey sends routine messages herself and brings the rest to a person - how much she automates is tuned to each patient's complexity and your organization's policy. Dense, fast, built for someone working a full caseload.

Directs Reviews Decides
Patients

Someone to ask, every step of the way

No app required, no portal password to remember. Hailey answers what she can in plain language, and gets a nurse on the line the moment a question needs a clinical answer - by text, call, or portal.

Informed Prepared Supported
Where we start, where we're going

Colonoscopy is the first flow, not the only one

We started with GI screening because the referral loop is long, the stakes are high, and a missed step is measured in delayed diagnoses, not inconvenience. The same navigator, the same review discipline, extends to any care journey with a protocol worth following.

GI screening & colonoscopy live → Next care journey in design
Built for healthcare, not adapted for it

Trust is a design constraint, not a policy page

Escalates instead of guessing

Hailey handles routine questions and check-ins on her own. Anything clinical, urgent, or complex goes to a nurse or coordinator - how much runs autonomously is configurable, tuned to patient complexity and your organization's policy.

Built to HIPAA discipline

Tenant-isolated by design, every access scoped and logged. No patient detail ever reaches an SMS body or a voice script.

Measured against real outcomes

No-show rate, no-schedule rate, inadequate-preparation rate - Hailey's work is judged against the same numbers your team already tracks.

Building with a first design partner now

Bring Hailey to your referral loop

We're working closely with an early GI care partner on colonoscopy screening. If your team is losing patients between referral and procedure, we'd like to hear about it.

Email hello@haiven.health We reply within a business day.